At ADAD1, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are happy to help with returns and refunds according to the following guidelines:

1. Return Eligibility

  • Returns are accepted within 30 days from the date of delivery.
  • To be eligible for a return, items must be unused, in original condition, and in the original packaging.
  • We cannot accept returns on items that are damaged or worn, unless the product is defective or incorrectly sent.

2. Refund Process

  • Once we receive your returned item, we will inspect it and notify you about the status of your refund.
  • If your return is approved, your refund will be processed to the original payment method within 5–7 business days.
  • Please note that shipping charges are non-refundable.

3. How to Return an Item

  • To initiate a return, please contact us through our Contact Page, providing your order number and reason for the return.
  • We will provide you with instructions on how to return the item.
  • You are responsible for return shipping costs, unless the product is defective or we made an error with your order.

4. Exchange Policy

  • We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

5. Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us immediately. We will cover the return shipping cost and provide a full refund or replacement, as per your preference.

6. Non-Returnable Items

Certain products, such as socks that have been worn, cannot be returned for hygiene reasons. If you are unsure about whether an item is returnable, please contact us before making a purchase.

7. Order Cancellation

  • If you wish to cancel your order, please contact us as soon as possible. We are only able to cancel orders before they have been shipped. Once an order has been processed and shipped, it cannot be canceled.

8. Contact Us

If you have any questions or need assistance with a return or refund, please contact us at: ADAD1 Contact Page

We strive to make your shopping experience as seamless as possible and will do our best to resolve any issues promptly.